Privacy Policy

1. Who We Are

FFA International LLC (“FFA,” “we,” “us,” or “our”) is a licensed property freight brokerage operating under USDOT 4331192 and MC-1691087, with offices at 100 Illinois St, Ste 200, Saint Charles, IL 60174. This Privacy Policy explains how we collect, use, and protect information when you visit ffain.com or contact us about freight services.

2. Information We Collect

We collect information you provide directly to us and information gathered automatically when you use our website.

• Contact information — name, company name, email address, and phone number submitted via our quote request form or by contacting us directly.
• Shipment details — pickup and delivery locations, equipment type, commodity description, and pickup dates provided when requesting a freight quote.
• Usage data — pages visited, time spent on the site, referring URL, browser type, and device information collected automatically through standard server logs and analytics.
• Communications — records of emails, phone calls, or other correspondence between you and our team.

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and provide freight brokerage services.
• Communicate with you about shipment status, scheduling, and logistics.
• Improve our website, services, and customer experience.
• Comply with applicable laws, regulations, and FMCSA requirements.
• Send relevant updates or service announcements (you may opt out at any time).

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Carriers and logistics partners — to arrange and execute shipments on your behalf.
• Service providers — third parties who assist us with website hosting, email delivery, or analytics, bound by confidentiality agreements.
• Regulatory authorities — when required by law, court order, or to protect the rights and safety of our clients and team.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to remember your preferences and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies will not prevent you from using our site but may affect certain functionality.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, satisfy legal and regulatory obligations, and resolve any disputes. Shipment records may be retained for up to seven years in accordance with standard freight industry practices.

7. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete personal information we hold about you. To exercise these rights or ask questions about your data, please contact us at:

• Email: dispatch@ffain.com
• Phone: (331) 284-5444
• Mail: 100 Illinois St, Ste 200, Saint Charles, IL 60174

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our website following any changes constitutes acceptance of the updated policy.

11. Contact Us

Questions about this Privacy Policy? Reach us at dispatch@ffain.com or call (331) 284-5444.